By type

By role

Need something specific?

Just tell us and get a custom template for free.

Create with AI

Customer Service Forms

Customer service can play an important role in achieving customer retention and higher satisfaction levels. Better customer support will bring you more opportunities in the market and help you create a loyal customer base. Also, customer service forms can help you do these and more. Create your online form with customer service form templates on forms.app for free!

56 templates are listed in this category

Exception Request Form

Exception Request Form

If you want to get exception requests from your audience, you can use a free online tool, like forms.app. This exception request form template is just one of the samples available on forms.app. You can simply start creating your own exception request form by clicking the “Use Template” button now.
Name Change Request Form

Name Change Request Form

Organize online requests for name changes with forms.app and make it easier for your customers to use your service. This free name change request form template is free and can be used by your customers to apply for a name change. Click the “Use Template” button and create your request form today.
Warranty Registration Form

Warranty Registration Form

Organizing the information of customers applying for a warranty will make your job much more manageable and streamlined. In addition to customer information, creating a form where you can access product information, details, and transaction dates at any time may be necessary. Get started with this online warranty registration form template and customize it as you wish.
Refund Receipt Form

Refund Receipt Form

Fulfilling customer refund transactions without problems increases your brand's trust. forms.app offers a refund receipt form template that can help you with this. Click on the ‘’Use Template’’ button to access this free and online template and benefit from various sharing options.
Intake Assessment Form

Intake Assessment Form

To provide the necessary care or services for your target audience, it is crucial to have a deep understanding of their needs and characteristics. You can provide better services to them with an online form. Use forms.app’s free intake assessment form template to create your form!
Project Enquiry Form

Project Enquiry Form

Would you like to get more detailed information about your projects? By using the project inquiry form template, you can learn from your customers what you want to know about the project. Use forms.app to create forms without the need for coding knowledge!
Product Enquiry Form

Product Enquiry Form

Do you want to communicate more effectively with your customers? The product inquiry form template will help your customers to deliver their problems to your company. Use forms.app to create forms without any coding knowledge!
Holiday Enquiry Form

Holiday Enquiry Form

If you own a travel agency, there is a way to make your workload easier. By using the holiday inquiry form template, we can learn about the travel expectations of your customers online. Start using forms.app to create charming forms!
Visitor Feedback Form

Visitor Feedback Form

There is a great way to get more helpful feedback from your visitors. You can improve your visitor experience by using the visitor feedback form template. If you want to create your own form without any coding knowledge, start using forms.app!
Gym Feedback Form

Gym Feedback Form

As you run a gym, you can use this gym feedback form to collect information on customer experience. You can request customer comments with this gym feedback form. All you have to do is click the ‘‘Use Template’’ button and start using it!
Guest Comment Form

Guest Comment Form

As an organizer, you can use this free guest comment form to receive the guests' ideas. The guest comment form collects comments about the company's services and asks guests for their comments, opinions, or suggestions. You can use this guest comment form template and start creating your form now!
Coaching Evaluation Form

Coaching Evaluation Form

Do you want your clients to rate your coaching? With the coaching evaluation form template, you can find out how satisfied your customers are with the service you provide and your shortcomings. Take advantage of advanced customization features by downloading forms.app!
PrevNext

Frequently asked questions about Customer Service Forms?

Providing good customer support shows that you stand behind your product or service. Your customers will surely see that you take responsibility for the issues and are willing to give people a hand in fixing their problems. So, you can improve your brand image by simply using customer service forms.

Customer service forms will provide a great way to collect data on which aspects of your product people are having issues with. According to your preferences, you can get service requests and customer feedback at the same time. Therefore, you will receive valuable information and have a higher chance to improve your product or service. 

Today, people are living in an ever-changing and digitalizing world. So, with traditional, hard copy forms there is little you can achieve. Additionally, you would have to deal with tons of paperwork. That's why the best way to reach your customers is by using online customer service forms.

Online customer service forms solve all the problems and provide an easy way for customers to get in touch with your company. As long as they have internet access, they can fill out your forms anywhere in the world. This will give them the flexibility they long for. Furthermore, once you have created your form by using forms.app's free customer service form templates, all the responses will be saved online. So you can reach them at any time you are available. 

Form samples on forms.app comes with great features, design, and questions for your business. You can easily choose one and create your form if a part of your business provides support for your clients. After selecting the best template for your business, you may check the content and change some of the questions to use your form in the most useful way. That being said, you can also use the customer service form templates without significant changes. 

These samples will minimize your efforts and save you a lot of time. Also, you will have access to powerful editing and design options that will easily carry your form to the top level.  Simply edit the questions, change the field types, select a fitting theme, or change how your customer service forms will look manually!

By using all the features and options above, you can create great forms that will help you grow your business in a short time. But, you have to consider a few tricks first. Aside from collecting basic customer information, such as contact details and personal information, you can ask different questions to collect feedback from your customers. Further, by using these tips, you won’t have any hard time reviewing the responses. 

  1. Ask about the type of service they are looking for: By simply adding a question about the issues, you can sort the responses in a more effective way. This way, you will be able to access them more easily, as well as have an easier review process.
  2. Add your brand logo to the form: professionalism can be decisive for customer retention and satisfaction. Adding your logo to the customer service forms shows that you care about your customers and brand image. It will also help you build trust between you and your customers.
  3. Give them a free space to write the problems in detail: It is important that customers have a field for writing their experiences, issues, and expectations freely. 
  4. Ask for contact details to contact them afterward: One of the main reasons for using customer service forms is to provide good customer support and fix the existing problems. So, make sure to collect personal information, contact details, order no, and other details to inspect their submission and get in touch with them afterward. Start one step ahead with free customer service form templates on forms.app!

By using forms.app’s easy and extensive form builder user interface, you can create online forms, surveys, and exams with less effort than anything else! You can quickly start with a ready-made template and customize it according to your needs or you can start from scratch and build your form with many different types of form fields and customization options. 

Powerful features: 

  • Conditional logic 
  • Create forms with ease
  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

Automations between the tools you use are vital as it saves time and deducts tons of workload. Imagine that you would need to transmit data from your form responses to another tool manually. That would be boring and time-consuming distracting you from your real work.

forms.app integrates with +500 third-party applications such as Asana, Slack, and Pipedrive via Zapier. Thus, you can automate your workflows and focus more on enriching your business.

Let our templates do errands for you and let you focus more on critical parts of your forms and surveys such as form fields, questions, and design customization. With over 100 templates, forms.app enables you to create a form that you need and customize it according to your needs by using our form creator.

You can share your forms in any way you like. If you want to share your form and collect responses through your form’s unique link, you can simply adjust privacy settings and copy paste your form link anywhere. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.

On forms.app, you can customize your form’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your form theme by choosing your own colors or picking one of many ready-made themes.