What is a customer retention survey?
Customers may not always be satisfied with a product or service and may change their preferences. Knowing their opinions in advance can prevent you from losing them. You can easily understand customers' problems, needs, and preferences with a customer retention survey. The survey results will allow you to improve your products or services and create new strategies.
With forms.app's free survey templates and many smart features, your survey will be ready in no time. By easily sharing the survey with your target customers, you will also collect the answers of the methods to retain them. As we all know, ensuring customer satisfaction is the most important part of retaining them.