Customer Satisfaction Surveys

Whether you are selling products or providing services for people, you must look for ways to satisfy your customers to ensure great success. Customer satisfaction surveys are used to learn if your existing customers are happy with your products or services. forms.app’s customer satisfaction survey templates will help you get started and gather information about customer experiences with no effort!

12 templates are listed in this category

Restaurant Survey Template

Restaurant Survey Template

Using online surveys is the most practical tool for learning how satisfied your customers are. This is especially true if you are running a restaurant. An online restaurant survey will help you evaluate your situation and improve customer satisfaction dramatically. Use the free restaurant survey template on forms.app now to get started easily and quickly!
Feedback Form Template

Feedback Form Template

Whether it is from your customers, employees, or students, feedback always tells you something about the situation. According to the responses you receive, you may decide to change a few things to reach success. With an online feedback form, collect feedback about anything. forms.app offers you a completely free feedback form template that will get you started easily!
Customer Needs Survey Template

Customer Needs Survey Template

Meeting customer needs is essential for every business, but they can change over time. So, you have to check customer needs regularly to develop an effective business strategy. And a customer needs survey provides one of the best ways of doing this. Start creating your survey form and collecting data now with forms.app’s free customer needs survey template!
Market Research Survey Template

Market Research Survey Template

A market research survey can prove useful for many reasons. For example, if you sell products or provide services, doing market research will provide you valuable data about the market conditions, customer behavior, and other competitors. This free market research template on forms.app can help you create your surveys and collect information with no effort!
Churn Survey Template

Churn Survey Template

Sometimes, customers can leave or stop using your products or services. While this is a natural event, you need to know the reasons why they leave. This will provide you with valuable insights and help you improve your products and services. So, get started with forms.app’s free churn survey template and create your survey today.
Website Feedback Survey Template

Website Feedback Survey Template

Do you want to learn what your visitors think about your website? If your answer is yes, then use a website feedback survey and enjoy getting feedback automatically. You can embed your questionnaire to your website easily in a pop-up page, full page form, or a part of the page. Open this free website feedback survey template today and gain valuable insights.
Meeting Feedback Survey Template

Meeting Feedback Survey Template

To discuss important matters, learn what others think, and find solutions to the issues at hand, meetings play an essential role in all businesses. Naturally, good meetings will lead to great corporations, ideas, and eventually success. By using an online meeting survey, you can easily learn what meeting attendees think about the discussions. Create your survey form today with forms.app’s meeting feedback survey template, for free!
Help Desk Feedback Survey Template

Help Desk Feedback Survey Template

Customer support is an important key for businesses to have satisfied and loyal customers. Therefore, you should have great support teams that really pay attention to the problems of your customers. And a help desk feedback survey is a great way to be able to ensure and maintain that. So, get started with this free help desk feedback survey template quickly and easily!
Post Event Feedback Survey Template

Post Event Feedback Survey Template

A post-event feedback survey helps you collect valuable information from the participants about your conference, seminar, or other events. Through an online survey, the event attendees may express their thoughts and their initial expectations. This way, you will be able to make better event planning next time. Start creating your survey today with forms.app’s free post-event feedback survey template!
Product Feedback Survey Template

Product Feedback Survey Template

Marketing research and collecting direct feedback are among the key points that lead to success. If you have introduced a product into the market, you can easily see how it has affected your target audience with a simple yet effective product feedback survey. Choose the product feedback survey template on forms.app and get started today!
Customer Service Satisfaction Survey Template

Customer Service Satisfaction Survey Template

Customer service is essential to creating a customer base and having a nice brand image. Providing good customer service will not only maintain customer loyalty but also bring you more clients. So, by using a customer service satisfaction survey, you can collect valuable information about customer experiences. Open this customer service satisfaction survey template and create a free questionnaire now!
Member Satisfaction Survey Template

Member Satisfaction Survey Template

Whether it’s a non-profit organization or a business association, members play a crucial role in keeping the organization active. But first, their morale should be high, and they need to be happy. A member satisfaction survey can be helpful for measuring these and then taking action. This free member satisfaction survey template will provide essential questions and a great layout for a quick solution!

Frequently asked questions about Customer Satisfaction Surveys?

Your sales and the general success of your business depend on a few factors. And customer satisfaction is definitely one of them. If customers have pleasant experiences with your services, product, or customer service, they tend to buy your services later on. Thus, it becomes important to use customer feedback surveys to maintain a good customer experience. Below you can find three main reasons to use customer satisfaction surveys in your business:

  1. Developing a powerful business strategy: First, you need to see and define the issue before approaching it. Using customer satisfaction surveys will help you see exactly where you manage to meet the expectations and where you fail. So, after choosing one of the customer satisfaction survey templates, you can start gathering data and develop a plan to improve the customer experience.
  2. Ensuring Customer loyalty: No matter your business type, you will need loyal customers to improve your work and expand your company. Since loyal customers advise their friends and colleagues to use your product or services as well as purchase them for themselves, it is important to provide a great customer experience for people consistently. 
  3. Maintaining quality standards: Knowing what your clients expect from you will let you determine the obstacles and find solutions to overcome them. Once you have achieved this, make sure to gather data through customer satisfaction surveys to see if your customers are happy with your standards. As the surveys will make you aware of any issue, you can act quickly and effectively.

Some points to consider when creating customer satisfaction surveys

Sometimes measuring customer satisfaction can be a little tricky. This is true, especially if you are unsure about what questions to ask and how to ask them. But there are a few points that will help you create excellent customer satisfaction surveys for your business. Further, forms.app’s completely free customer satisfaction survey templates and handy features will get you started instantly.

1  - Keep the form as simple and engaging as possible

Today, people turn down survey requests for mainly two reasons. The first reason why they ignore the surveys is that they have limited time. And the second (maybe the more important) reason is that surveys are often boring and too long. While you have limited options to prevent the first issue, you can definitely do something about the second one. After selecting from free customer satisfaction survey templates, optimize your survey to receive more accurate responses.

2  - Ask deliberate questions to specify the issues

To be able to see your strong and weak points, you should ask specific questions to your customers. This way, you will easily learn which aspects you need to pay attention to. Also, you have to consider the quantity and length of these questions to not scare your clients. After collecting data and improving on these matters, you will see how easy customer retention can be.

3  - Make sure to have a professional design

Design plays an elementary role in people’s decision to fill out customer satisfaction surveys.  By having a professional-looking design, you won’t get a hard time convincing more and more people to complete your surveys. Furthermore, it will show that you value your business and pay attention to the voice of the customers. A great design leads to great success.

4  - Decide which metrics to use

Questions may vary according to the types of customer satisfaction surveys; before choosing a survey sample among the customer satisfaction survey templates, deciding which metrics to use can be helpful. You can inspect those and choose the best option for your company. It is also possible to combine and use them together in your survey.

a)  Net Promoter Score (NPS): Net promoter score, or NPS for short, stands for the likelihood of the customers recommending your company to their friends and colleagues. By asking questions such as “how likely are you to recommend this product/service to your friends?” You can easily create NPS surveys and have a great standard to measure your success.

 

b)  Customer Effort Score (CES): Your clients will surely want to spend less effort when using your products or services. So, gathering information on how easy to use your products & services will help you present a more user-friendly experience. According to this score, you may try some ways to facilitate using your services.

 

c)  Customer Satisfaction Score (CSAT): Even the most basic form of a customer satisfaction survey aims to do what its name suggests and measure how satisfied your customers are. To make this measurement more objective and comparable, you can use a simple metric called customer satisfaction score, which you can learn by asking your customers, “How satisfied were you with our product/service?”. After getting responses, simply divide positive responses by all responses, then multiply it by 100 to get a clean score. 

How to make the most out of customer satisfaction survey templates?

As a user-friendly form builder, forms.app provides you with advanced yet easy-to-use survey options and client satisfaction survey templates. The samples include standard customer satisfaction survey questions and fields that can even be used without any need for modifications. But to get the best results, you can easily modify the fields and fine-tune every setting of your survey.

After selecting a sample from the customer satisfaction survey templates, you can easily edit the questions with a few simple clicks. For example, you will be able to change the existing questions, remove them, or add ones. You can also convert them into star-rating fields or open-ended questions according to your preferences. This will help you collect the exact data you need.

How will customer satisfaction survey templates help you design your survey forms? 

Each survey sample on forms.app comes with a basic and relevant design. So, after completing your survey form, you can use it without dealing with creating a special design. As forms.app is well aware that your time is limited and valuable, it is forms.app’s priority to provide you with faster and more practical solutions. 

Once you have finished editing, you may head over to the design menu to use free and ready-to-use themes for your surveys. Use customer satisfaction survey templates as a base and change how your surveys look instantly!

How to review survey results efficiently?

forms.app does more than help you create surveys. Once you have created and published your customer satisfaction surveys, you will have access to special charts created according to the survey results. This feature, as well as forms.app’s convenient, and easy-to-navigate responses page will speed up your review process. Choose one of the customer satisfaction survey templates today and make the customer journey as enjoyable as possible!

Creating online forms and surveys is much easier than ever before. Without needing to code a single line, you can simply create forms or surveys and customize its fields, design, and general options with just a few clicks through forms.app’s intuitive form builder interface. After that, you can share using one or more of many sharing options and start collecting responses immediately. 

Powerful features: 

  • Conditional logic 
  • Create forms with ease
  • Calculator for exams and quote forms
  • Geolocation restriction
  • Real-time data
  • Detailed design customization

Forms and surveys that are created on forms.app can be easily integrated with many third party applications via Zapier. You can integrate with more than 500 third party applications such as Slack, MailChimp and Pipedrive. For example, you can create contacts on MailChimp and send notifications to a specific Slack channel per submission you received through your forms.

It is alright if you don’t want to put in more time to create a survey from scratch. Jumpstart with one of many ready-to-use templates and get to the work of collecting responses without bothering yourself at all. If you would like to, you can customize your template’s form fields, design and adjust general survey settings.

You can share your surveys in any way you like. If you want to share your survey and collect responses through your form’s unique link, you can simply adjust privacy settings and copy-paste your form link anywhere. And if you would like to embed your form in your website, you can easily copy and paste embed code in your website HTML.

On forms.app, you can customize your form’s theme and design elements in depth. Once you switch to the ‘Design’ tab after getting your form done, you will see many different design customization options. You can change your form theme by choosing your own colors or picking one of many ready-made themes.